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Return Policy

14 Day Exchange/Store Credit Policy:

Product Exchange

Due to health and safety regulations adult novelties, adult toys and vibrators are not returnable. The only exceptions are manufacturer's defects. We will exchange an item received with a manufacturer's defect within 14 days of delivery for an identical item, no refunds will be given.

 

If you receive an item which does not function: • Try a brand new set of batteries. • Be certain that the batteries are inserted correctly.  • Check that the cap is secured tightly.  • Products that include batteries typically have a protective seal to prevent the product from turning on during shipping. Remove the seal, secure the cap and try again.

 

Store Credit If you receive the wrong item or if the item arrived damaged, a store credit will be issued in the amount of the purchase within 14 days of delivery.

 

Items that cannot be returned for any reason:  • Opened or used intimate apparel • Condoms • Lotions • Lubricants • Supplements

 

Shipping Charges: • If you receive the wrong item or if the item arrived damaged or defective, we will cover all return related shipping charges. • If you are returning an item for any reason other than the ones stated above, shipping charges are the responsibility of the customer.

 

Return Address:

18640 Mack Ave. #36463

Grosse Pointe, MI 48236

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